11/11/07 Server Down Again

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Arf
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11/11/07 Server Down Again

Post by Arf » Sun Nov 11, 2007 4:39 pm

host.ez2ba.com went down moments ago. If you can ping it (internally or externally), please let me know.

Other servers seem to be going down in the middle of the night and then getting rebooted.

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theunknownhost
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Post by theunknownhost » Sun Nov 11, 2007 4:41 pm

Unable to ping. When a server goes down how are you guys getting them rebooted? Standard support number? What kind of response time are you getting?

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Post by m2 » Sun Nov 11, 2007 4:51 pm

Same from here, dead at 207.211.1.10

anykey
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Post by anykey » Sun Nov 11, 2007 5:03 pm

Same here, Thomas:
VisualRoute report on Nov 11, 2007 11:58:08 AM : (edited out TR - could not ping internal or external at that time, either)

UPDATE 5:19PM ET 111107:
ping from inside: --- ez2ba.com ping statistics ---
9 packets transmitted, 0 packets received, 100% packet loss

from outside: --- ez2ba.com ping statistics ---
8 packets transmitted, 0 packets received, 100% packet loss

UPDATE: 8:33Pm ET
--- ez2ba.com ping statistics ---
14 packets transmitted, 0 packets received, 100% packet loss

UPDATE 8:44AM MONDAY NOV 12 2007:
--- ez2ba.com ping statistics ---
18 packets transmitted, 0 packets received, 100% packet loss


UPDATE: OOOPS! 9:44 pm - 'lil dude was running in the background all day:
--- ez2ba.com ping statistics ---
34061 packets transmitted, 30051 packets received, 11% packet loss
round-trip min/avg/max/stddev = 72.810/107.357/612.900/95.301 ms
Last edited by anykey on Tue Nov 13, 2007 2:47 am, edited 10 times in total.

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BBear
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Post by BBear » Sun Nov 11, 2007 6:44 pm

I'm seeing that same 207.211.1.10 ip in your traces again (though I am seeing it stop on the .6 ip when I trace Arf's host box). Its almost like your boxes got unplugged again, or the services all got disabled due to the crons that shpilkus and unknownhost noted in their posts.

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Server Issues and Support

Post by yorweb » Sun Nov 11, 2007 7:16 pm

I am still having webmail issues as not being able to log in every now and then. Also I have turned in 3 support requests since Thursday night..all for the same reason...and have not received any kind of reply nor has the issue been addressed..can definetly tell we're not at Alabanza anymore...
I am not going to go quietly!

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Post by shpilkus » Sun Nov 11, 2007 7:52 pm

In my estimation/experience, the fact that traces die at the 211.x box isn't that significant, it's just showing the last hop that responded. It's not the router most times, it's the server. Either by having services off, Apache dead (in which case it would trace or ping most likely though) or locked up (which in some cases it would still ping but refuse connections). Or of course the old 'plug fell out of the wall'. Don't they sell duct tape in Massachusetts?
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Arf
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Post by Arf » Sun Nov 11, 2007 10:15 pm

theunknownhost wrote:Unable to ping. When a server goes down how are you guys getting them rebooted? Standard support number? What kind of response time are you getting?
Every freaking email/phone and carrier pigeon name number I have access to.

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Arf
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Post by Arf » Sun Nov 11, 2007 10:17 pm

Please, just a yes/no if you can ping. I know the server is dead. No need to give lists of trace routes at this time.

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Post by flaguy » Sun Nov 11, 2007 10:37 pm

NO..

dnsstuff.com

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Post by Sapphyre » Sun Nov 11, 2007 10:41 pm

no

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Post by BBear » Sun Nov 11, 2007 10:53 pm

no

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Post by Okidoki » Sun Nov 11, 2007 10:54 pm

No ping
Okidoki

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Post by whsbuss » Sun Nov 11, 2007 11:43 pm

No ping from my virtual server either.

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IdaWebCo
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No ping-a-ling

Post by IdaWebCo » Sun Nov 11, 2007 11:47 pm

Sorry - no ping at 4:47 MDST
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Post by m2 » Sun Nov 11, 2007 11:48 pm

no

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Post by theunknownhost » Mon Nov 12, 2007 12:38 am

no ping

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Post by Okidoki » Mon Nov 12, 2007 1:34 am

Arf,

I know that you don't want tracer but I put this that is made in the same NOC.

Code: Select all

traceroute to host.ez2ba.com (209.239.60.53), 30 hops max, 38 byte packets
 1  host2 (209.239.X.X)  2996.842 ms !H  2999.795 ms !H  2999.948 ms !H


Code: Select all

traceroute to navisite.com (216.251.228.225), 30 hops max, 38 byte packets
 1  loghost.alabanza.com (65.109.255.254)  100.048 ms  15.570 ms  12.479 ms
 2  207.211.1.9 (207.211.1.9)  3.208 ms  3.222 ms  3.331 ms
 3  mindfrt0102-v11.min.navisite.net (216.251.227.74)  3.546 ms  3.448 ms  3.398 ms
 4  minafrt0102-v934.min.navisite.net (216.251.224.118)  3.552 ms  4.532 ms  3.003 ms
 5  ektwbapp.navisite.com (216.251.228.225)  4.047 ms  3.853 ms  4.656 ms



It is very strange that all the servers Ala is connected same VPN this configuration type not was in the NOC of Baltimore
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Post by HMPGON » Mon Nov 12, 2007 3:56 am

no.
9.54pm CST

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IdaWebCo
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Still nothing

Post by IdaWebCo » Mon Nov 12, 2007 11:14 am

Still nothing - 4:14AM MDST

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Post by Greg » Mon Nov 12, 2007 1:44 pm

Sorry, still no ping :-? :( :cry:

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Post by netbasiks » Mon Nov 12, 2007 4:05 pm

no

jady

Post by jady » Mon Nov 12, 2007 4:33 pm

still nothing Thomas.. :cry:

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BBear
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Post by BBear » Mon Nov 12, 2007 5:16 pm

no, nothing yet.

This is beyond unacceptable!
:evil:

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Arf
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Post by Arf » Mon Nov 12, 2007 5:37 pm

25 hours and counting. My dedicated HD is toast and they want to move me to blade but I understand that it's possible a blade went down so it takes precedent.

I can't take much more of this before I just quit.

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Post by theunknownhost » Mon Nov 12, 2007 5:38 pm

Hang in there Thomas - we're all praying for you. Take a walk or a ride through the trails and get some fresh air. If it helps give me a call if you need someone to chat with.

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Post by teeone » Mon Nov 12, 2007 6:08 pm

Pls don't quit! You've been very strong. Do keep being strong. It won't be long. Surely, there is an end...

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Post by Conquest Hosting » Mon Nov 12, 2007 6:16 pm

Arf,

Hang in there. No quitting. You want to let off some steam give me a call and I will pretent that I am Arthur Becker from Navisite. I can pretend that I am clueless.

Mark
Conquest Hosting

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mbodamer
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Post by mbodamer » Mon Nov 12, 2007 6:19 pm

thomas... as you know i have a LW server... I am a VERY small host and only specialize in LOCAL customers... I am willing to assist in anyway if you need to move somewhere quickly either temp pr permant we can make arrangements to share my server or if temp of course no charge as long as you need to use it.

let me know if you need me to setup anything for you...
Mike

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AJ
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Post by AJ » Mon Nov 12, 2007 6:19 pm

Hang in there, brother. There is a light at the end apart from NaviSite. You're good at what you do and you can continue to be successful elsewhere. I can't fault you for being in that state of mind, but think about where you caould go from here. I personally am energized to breathe new life into my company and get on with business. We're all at the top of the stairs sitting on the landing with an escalator of opportunity ready to take us up to the next floor.

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Post by spliffman » Mon Nov 12, 2007 6:27 pm

it's possible a blade went down so it takes precedent.


My host.rosserver is a virtual s. on a blade (it goes down every night and the /usr partition fills up almost every day. It has gone down again and there is no one at navisite that even cares. They all tell a different story, they won't take a support request from alabanza clients they refer me to the 1-800-361-2682 which has hold times of 2 hours plus and is answered in india!

It's only 6 1/2 hours but there is really no sign of life no reliable word on if it will ever come up again

With the NS2 machine always down many of the domains on the other server are failing too as the dns was only on the down machine.

I really need a lawyer in massachusetts. This is no longer an outage, or even a debocal but this is gross negligence, and I believe that their protection from suit under the contract is gone.
1-800-497-HOST

jady

Post by jady » Mon Nov 12, 2007 8:52 pm

Hang in there Thomas (and my other Brothers and Sisters). Like writing a sympathy card when someone passes away, there are no words that can express my concern for you.

I just hope that everyone (during this rough time) is taking the time to fully document every single thing that is going on with your specific situation. Time, Date, Instance, Outcome (if any). I know its hard but if you need it, you'll have it and with everything that has happened, things will be forgotten if not written down.

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Post by Caygill » Mon Nov 12, 2007 9:56 pm

yes I can ping/trace host.ez2ba.com from Finland.

HMPGON
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Post by HMPGON » Mon Nov 12, 2007 10:07 pm

Succes in So. Texas....
Hope is resolves for you...

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BBear
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Post by BBear » Mon Nov 12, 2007 10:21 pm

Yes! :D

It's about freakin' time!!!

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