Client Forgot Password Script

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hortoni
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Client Forgot Password Script

Post by hortoni » Tue Oct 12, 2004 5:25 am

After getting sick and tired of all of the support calls from clients who forgot their password I finally figured out a way to create an automated system to help alleviate these types of support requests.

Simply add a few pages to your website and your customers will be able to send the welcome letters to themselves!

Complete Automated Solution:

Client is presented with a simple form asking only for their domain name
System automatically locates their account in the DSM and sends the welcome letter(s) to the address(es) on file.
System offers the ability to email you when the client requests their password and/or when the retrieval request fails.
100% customizable HTML to perfectly match your website.

This script with detailed installation instructions is available for $25.00.

For more information please visit http://www.alatools.com/password.html

nigel
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Post by nigel » Tue Oct 12, 2004 12:15 pm

That's a great idea. I will be ordering it very soon.

Will try and think of other ideas too.

Cheers,
Nigel

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crashdump
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Post by crashdump » Tue Oct 12, 2004 12:41 pm

very cool :lol:

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Post by shant » Tue Oct 12, 2004 1:51 pm

Very nice script... that should go really well with Arf's account login script. Thank you for the post, I will be purchasing soon.
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spiderweave
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Bulk Register

Post by spiderweave » Tue Oct 12, 2004 2:43 pm

How does the Bulk Register script work? What I need is a sign up page to work with Authorize.net and the Bulk Register API system to allow automated domain only sign ups.

Any ideas

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Arf
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Re: Client Forgot Password Script

Post by Arf » Tue Oct 12, 2004 3:17 pm

hortoni wrote:After getting sick and tired of all of the support calls from clients who forgot their password I finally figured out a way to create an automated system to help alleviate these types of support requests


hmm, this sounds similar to a conversation you and I had at the confererence. Except I was explaining how I was going to write just such a script. I guess you beat me to it.

hortoni
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Post by hortoni » Tue Oct 12, 2004 4:55 pm

Hi Arf,

Sorry. Didn't mean to step on your toes. I remember talking about the user verification script but didn't recall a lost password script. in that conversation. I didn't want to steal anyone's thunder.

I hope all is well with you.

Brian

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Arf
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Post by Arf » Tue Oct 12, 2004 4:57 pm

Brian,
You go boy. I'm glad that someone created this much needed script.

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Post by Charlie » Tue Oct 12, 2004 5:59 pm

Cool.

For people with coding experience, check this one out:

http://alahosts.com/phpBB2/viewtopic.php?t=1033&highlight=password

For those who don't have access to the secure area, it has the source code of a very basic php page to retrieve the password or anything else from DSM. (Full comments in the source code)

Ask Arf for access to the secure area:)

/C/

hortoni
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Post by hortoni » Wed Oct 13, 2004 12:38 am

That's a great example! It's somewhat similar to how I designed our code. I added in some other features such as email notification when a client requests the information and custom html file importing for use as a response message.

For the DIY crowd the code listed above is great!

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BBear
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Post by BBear » Fri Oct 15, 2004 7:00 am

Great job on the script Hortoni - Easy to set up and customize too! And I like the notification feature (I'll love being able to see how many times I didn't have to resend welcome letters manually). This will certainly be a time saver from a support standpoint as well as for the clients :)

Thanks!
Bbear

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Post by hortoni » Fri Oct 15, 2004 6:40 pm

BBear..

Glad you're happy with it. If you run into any questions please let me know!

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Hugs to Arf and Hortoni, and Arf, where's your tip jar?

Post by anykey » Sat Oct 16, 2004 12:23 am

The mood and workload I'm dealing with today has me in a frame of mind to simply buy hortoni's solution and be done with it... Yay, hortoni! Thank you! :o) But I'd like to tip my (or, *all* of the *many*) hat(s I wear) to Arf...

And Arf, maybe you *do* have a tip jar of sorts on your official "server candy" osCommerce cart. I'll go check that out right now, If not, you should. :-) 'Cause I'm also goint to send a bit your way. :o)

My best,
Erica
P.S. and um, er... Thomas did NOT pay me a dollar to post this! :o)

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Arf
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Re: Hugs to Arf and Hortoni, and Arf, where's your tip jar?

Post by Arf » Sat Oct 16, 2004 2:45 pm

anykey wrote:P.S. and um, er... Thomas did NOT pay me a dollar to post this! :o)
True, her fee has gone up since the conference. :o

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BBear
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Post by BBear » Sun Oct 17, 2004 5:47 am

hortoni wrote:BBear..

Glad you're happy with it. If you run into any questions please let me know!


Thanks!

I'm very happy with it! My only issue now is deciding where I want to place it for my clients... I guess my support area would be the best place but many go to the main site to look for things (why? I don't know!). Hmm, maybe both places wouldn't hurt :)

Bbear

hortoni
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Post by hortoni » Sun Oct 17, 2004 6:05 am

I wrote a quick login form for the front page of our site. The user enters their domain and selects Control panel or webmail, It takes them to the correct login screen. I'm going to modify it with a "forgot password" link. I'm also going to create a colorful image link on the support page. Hopefully that will help cut down on the support calls. Most clients seem to visit the home page for our phone number before they call.

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spiderweave
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Can I sse it work

Post by spiderweave » Sun Oct 17, 2004 5:08 pm

What is your home page so I can see the script in action before we pruchase.

Thanks

hortoni
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Post by hortoni » Sun Oct 17, 2004 5:54 pm

Hi Spiderweave,

I don't currently have it on our site. I'm hoping to get it up there tonight or tomorrow. I'll pm you when it's there.

Thanks!

hortoni
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Post by hortoni » Mon Oct 18, 2004 6:38 am

We've added the script to our hosting site. I don't want to paste the url here since it's a public forum but anyone who wants to see one way of implementing the script please pm me for the url.

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newcanada
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Post by newcanada » Wed May 24, 2006 6:20 pm

REALLY interested in this. Please send me a Private Message to tell me how I could purchase this.

Thanks,
Alex

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shpilkus
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Post by shpilkus » Wed May 24, 2006 7:44 pm

FYI: this script stopped working with the rollout of the 5.2 DSM...anyone else? All requests come back with 'unable to locate'. That stinks. 8-(
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newcanada
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Post by newcanada » Wed May 24, 2006 8:25 pm

What? It doesn't work with the new DSM.. well.... uh... hmm.

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Arf
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Post by Arf » Wed May 24, 2006 11:10 pm

Please don't blame the author of the script or Ala for this. If you knew how the script works you would have to expect that it would break until the author got a chance to update his code to match the new DSM. I held up on selling my DSM spider months ago because I saw this coming. All in good time, I'm sure Hortoni will have it up and running soon.

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newcanada
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Post by newcanada » Wed May 24, 2006 11:50 pm

Arf wrote:Please don't blame the author of the script or Ala for this. If you knew how the script works you would have to expect that it would break until the author got a chance to update his code to match the new DSM. I held up on selling my DSM spider months ago because I saw this coming. All in good time, I'm sure Hortoni will have it up and running soon.


Oh I certainly don't blame anyone. One is a third party tool and another by a separate party. Neither one could anticipate this change. I expected problems with the DSM, but didn't consider third-party tools. Silly me.

It's an awesome tool, and I want to support the author for his/her work.
If there's an update for this, count me in.

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shpilkus
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Post by shpilkus » Thu May 25, 2006 3:13 am

I wasn't blaming anyone, just adding another log onto the pile of issues/bugs with the latest rollout. I know full well about 3rd-party 'breakage' that occurs when updates are pushed. I just didn't expect this one on top of the others.

I hope Hortoni doesn't take offense, it's certainly not his fault. Just another lovely situation we can attribute to Murphy and his Laws.
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spiderweave
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Murphy

Post by spiderweave » Thu May 25, 2006 1:06 pm

Murphy is the Law we live by.

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Post by Carol » Thu May 25, 2006 7:17 pm

The script stopped working for us, too. I've written to Hortoni; he wrote back immediately and said he was looking into it. Hopefully he'll find a fix soon. I love this script and I already miss it.

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Post by hortoni » Fri May 26, 2006 3:28 am

Hi All,

I am looking into this. It's strange because it's not happening to all DSM's. Some work fine and others don't. As soon as I have an update I'll make a post.

Wish me luck!

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Post by datazen » Tue Jun 06, 2006 3:02 pm

Where can one get this script? :roll:
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hortoni
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Post by hortoni » Tue Jun 06, 2006 4:23 pm

You can get the script at www.alatools.com. Due to the problems people have been experiencing since the new DSM was released I would suggest waiting until after I have the issue figured out.

Thanks for your interest!

hortoni
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Script fixed for new DSM

Post by hortoni » Thu Jun 08, 2006 5:51 pm

Hello All,

I have found and fixed the problem with the script and the new DSM. Please email me through alahosts if you have an affected script and I will provide you with instructions on how to resolve it.

Thanks!

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